Frothing with fury: Angry Nespresso owners rage as coffee pod orders are delayed for weeks due to ‘start-up issues’ after the company moved its UK warehouse
- Customers, who paid £700 for the coffee machines, are experiencing three-week delays
- The coffee giant now has thousands of one-star ratings on the Trustpilot review website
George Clooney can be seen struggling with the precious last remaining coffee capsule in Nespresso’s latest TV commercial.
And now it looks like similar scenes — albeit without the Hollywood heartthrob — have unfolded across the country.
Furious, caffeine-deprived owners of £700 Nespresso machines say they were left with dwindling stocks of pods after online orders failed.
And delays of up to three weeks, which the company blames on “start-up problems” after a shake-up to its UK warehouse operations, have certainly left a rather sour taste.
The coffee giant has been given a paltry one-star rating by more than 1,000 people on the Trustpilot review website, with angry customer Eleanor Robinson describing it as a “mess”.
Furious, caffeine-deprived owners of £700 Nespresso machines say they were left with dwindling stocks of pods after online orders failed
George Clooney can be seen fighting for the precious last coffee capsule in the latest Nespresso TV ad
The 43-year-old from Oxted, Surrey, said: ‘You don’t expect to pay hundreds of pounds for a coffee machine and then spend more money on capsules just for them not to be delivered. They just went AWOL – we had no communication.
Another customer wrote: “Terrible company. Horrible attitudes. Late delivery, if at all.
The brand, which has 33 outlets in the UK, is sold in 84 countries with 14 billion capsules consumed each year.
Capsules compatible with Nespresso machines are sold in supermarkets, but the Vertuo and Original pods promoted by Clooney can only be purchased online or in Nespresso boutiques.
The firm, which reportedly paid the actor £31million, recently closed branches in Norwich and Oxford. And Nestlé, maker of Nespresso pods, said it would raise prices this year.
A Nespresso spokesperson apologized for the delays, adding: “Nespresso recently moved its warehouse to the UK and a number of system start-up issues have unfortunately impacted delivery times.”
