A hotel front desk clerk listed the most annoying guest habits, including trying to get a different room rate than what’s available, complaining about the price of snacks, and checking out late without telling staff.
Justin Aldrich has worked at the Marriott hotel chain for seven years, and he said there are several things you should avoid doing if you want to stay on the good side of the staff.
According to Justin, the first annoying habit guests have is acting “surprised” when the hotel they’re staying at doesn’t have the same amenities as another in the chain in a different city.
A hotel reception worker has listed the most annoying customer habits, including trying to get a different room rate than what is available (stock image)
1. Act surprised when amenities are different
“While some brands within a hotel family, like Marriott or Hilton, do their best to maintain consistency across the world, they can’t,” Justin told Insider.
If you’re someone who always stays at a particular brand of hotel, he recommends checking out things like amenities, facilities, and menus before blindly booking somewhere else.
“While some brands within a hotel family, like Marriott or Hilton, do their best to maintain consistency across the world, they can’t,” Justin said, and therefore hotels may differ. (stock image)
2. Arguing over room rates
The second habit Justin hates is when customers start saying a room rate is different than what they saw online on Expedia or another booking site.
“I understand it may be cheaper but, as an employee, I have no way of knowing when the screenshot came from and am unable to match it.” If I lowered the rate lower, I would risk a one-on-one meeting with my manager the next morning,” Justin said.
Many guests complain about the price of snacks and drinks from hotel mini-bars and fridges, but you’re paying for ‘luxury and convenience’ (stock image)
3. Complain about the price of snacks at the hotel
The hotel employee said that too many guests complained about the price of snacks and drinks from the hotel’s mini-bars, fridges and shops compared to what they could get from the resort. local service.
But, he said, once you’re in a hotel, “it’s all about luxury and convenience” and unfortunately that means you’ll pay a higher price for your snacks.
4. Thinking they’ll get away with smoking
Too many guests smoke in their room and think the staff will never know.
But Justin said that just wasn’t the case and he saw all the “tricks from the book” of guests trying to cover up the smell.
“The towel under the door, the candle and the bathroom vent don’t do what you think they do…Each person was hit with a $250 to $500 fine,” Justin said.
5. Complaining about “missing” room features
Justin said almost every week he’ll get complaints from guests who “didn’t like the room” or who complain about not being aware of missing features.
But he said any and all details are listed online and you should do your research before you visit.
Hotel clerk recommends taking 10 minutes to scroll through pictures of room, facilities, and lobby before booking so you don’t have any surprises when you arrive.
Finally, Justin said it was much easier for staff to request a late check-out, rather than just checking out late with no prior warning (stock image)
6. Late check out without asking
Finally, Justin said it was much easier for staff to request a late checkout, rather than just checking out late without warning.
He said it’s usually no big deal if you give advance notice as the housekeeping crew can easily come back later.
But it only becomes difficult when you don’t communicate what you are looking for, because you might get stuck.
Other habits that irritate hotel staff
1. Interrupt: Redditors said “nothing makes an employee feel less human than interrupting them during a sentence.”
2. Being inflexible: “We can’t wave a magic wand and make rooms appear to your specifications,” a hotel employee said. “If we don’t have exactly what you want, we will often do our best to meet at least most of your needs.”
3. Mockery: The hotel worker said a lot of people made fun of the staff, even though they were ‘forced to say certain things a certain way’.
4. Staying on the phone for ages: Hotel employees advise you to keep your phone calls brief as chances are you won’t be the only one calling.
5. Avoid small talk: When approaching the front desk, hotel employees appreciate your taking the time to “talk”. On the other hand, a hotel employee said that people who just walk up and “spit out their name as an order” get a garbage room in return.